Privacy Policy

We may receive information you choose to provide when you contact us by email or WhatsApp, request availability, make a reservation, or otherwise communicate with us. This can include your name, contact details, stay preferences, and the contents of your message.

We also collect limited technical information about visits to our website, such as pages viewed, device and browser information, approximate location derived from an IP address, and error or performance data.

We use information to answer inquiries, manage reservations and stays, provide customer support, improve our website and services, protect our guests and systems, and comply with applicable legal obligations.

We do not sell personal information. We do not use WhatsApp contact information to send unrelated messages without permission, and we honor requests to stop receiving communications.

Our website uses service providers that process information for specific purposes. These may include Cloudbeds for reservations, PostHog for limited website analytics and error diagnostics, Google Maps for location information, and Meta or WhatsApp when you choose to contact us through their services.

When you follow a link to a third-party service, that provider's own privacy terms apply. We share only information reasonably necessary to provide the requested service or operate the website.

The website and its service providers may use cookies or similar technologies for core functionality, analytics, security, and performance. You can restrict cookies through your browser settings, although some features may not function as intended.

We retain personal information only for as long as reasonably necessary for the purposes described above, including reservation records, customer support, fraud prevention, and legal compliance. We use reasonable administrative and technical safeguards, but no internet transmission or storage system is completely secure.

You may ask us to access, correct, or delete personal information we hold about you, or object to certain uses, subject to applicable law and legitimate record-keeping requirements. You may also withdraw consent for optional communications at any time.

For privacy questions or requests, contact us at [email protected], call or message +52 998 246 6891, or write to Humant Coliving at Avenida Cozumel, Manzana 03, Lote 23, Supermanzana 12, Benito Juárez, 77504 Cancún, Quintana Roo, México.